Jun 22 2007
Why I hate AT&T
A few years I switched from what was then Ameritech to what was then KMC Telecom because Ameritech sucked bigtime. Terrible service, screwed up orders, screwed up installs, missed dates, these were the norm for Ameritech. I was so fed up with them that I switched my business service to KMC Telecom. I never had a problem with them. They were later absorbed by CenturyTel, but still I had good service.
I had been using a T-1 for my business internet connection, but no longer need that level of service and decided to switch to a lower-cost connection like cable or dsl. There is no cable service to my building, so I decided to use dsl. CenturyTel does not offer dsl, so I had to return to AT&T, which had earlier absorbed Ameritech. I ordered a switch of the voice line to AT&T and ordered dsl to be put on the line. All this was supposed to happen today, June 22.
So the tech shows up this morning, switches the voice line to the AT&T service, and starts to leave. I asked him about the dsl order. “What dsl order? It’s not on my paperwork”, he says.
So I call AT&T. No one knows what happened to the dsl order. I get switched around to several departments, none of which know what is going on. Of course, whenever I get switched I have to sit on hold and then repeat my story to whomever answers.
At it stands now, someone did find the original order and is now trying to enter it into the system. For some reason, this takes a long time. They promise to call me back sometime today. Meanwhile, the T-1 will be disconnected today, but the dsl may not be installed until next week Friday.
Idiots.
I worked for AT&T for 5 years in management and just recently left them. You cannot possibly imagine or fathom the disorganization and arrogance in that company. I couldn’t take it anymore. They are a protected monopoly and filled with unmotivated employees that are looking for a “safe” place to work until they retire. They aren’t exactly getting the cream of the crop; this is true from the bottom to the top position. Without the monopoly protection they would go out of business in 12 months. The humorous part is that the management has lulled themselves into thinking that they are really something. No, the federal government has removed your competition whether you want to admit that or not. I would suggest you go elsewhere to find your phone/internet/tv hookups. It would be hard to do worse than AT&T in my opinion.
I currently work for AT&T and I absolutely detest this company. I have a manager who constantly accuses me of stealing, something I have never done, she constantly yells at me for being on my company phone that customers CALL me on because it’s on my business cards. She constantly orders my cards with my name misspelled on it, and won’t fix her mistakes. I am an unmotivated employee, but I’m not going to work in a place that treats their employees like this until i retire. Oh and she doesn’t like to work with my school schedule.
I work there to in their repair center and am fixing to sue to a hostile work enviornment. Can’t even begin to describe the atrocities that go on in that place! They fired someone who was drunk and on drugs in the repair dept. and then let her back in. She wound up trying to physcially attack me and the manager did nothing! They are fuckin insane! Stay away from them. Another coworker had a heart attack at his desk and the ambulance had to carry him away and the manager simply stated ” I guess its good I was walking around because he would have died otherwise.
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